Terms & Conditions 

(These terms are applicable to all Soul Compass Experience Packages)

Your Agreement

1. Purpose

The purpose of this Agreement is to establish the terms and conditions under which coaching sessions will be provided by the Coach to the Client. 

2. Commitment and Attendance

Coaching is a structured and consistent process. For this reason:

· Sessions are scheduled monthly in advance and are considered confirmed should we not hear from you to reschedule within that week.

· Sessions may not be rescheduled, skipped or postponed for vacations or other non-urgent reasons by the Client.

· Only in the event of genuine emergencies or serious illness will rescheduling be permitted. Adequate notice (minimum 48 hours) should be given where possible.

· Missed sessions without such valid reason or notice will be forfeited and are non-refundable. 

3. Coach’s Responsibilities

The Coach agrees to:

· Provide a supportive and safe coaching environment.

· Show up on time and prepared for each session.

· Notify the Client promptly if an emergency requires a session to be rescheduled. 

4. Client’s Responsibilities

The Client agrees to:

· Commit fully to the coaching process and show up on time for each session.

· Engage actively in the work both during and between sessions.

· Have a private space where there are no distractions and a device with adaquate internet/wifi for a zoom session. 

5. Confidentiality

All information shared by the Client will remain strictly confidential unless disclosure is required by law or the Client gives written consent. 

6. Fees and Payment

· The total coaching fee must be paid in advance of the package begin date or as agreed.

· An invoice will be provided before your package begins with all the relevant details. 

7. Cancellation and Termination

· The package cannot be cancelled or terminated unless agreed by both parties.

· Behaviour, language – you to terminate the package

· Coach has the right to terminate if not serving the client 

8. No Guarantees

The Client understands that coaching is not therapy and that results cannot be guaranteed. The Coach will support the Client’s goals, but outcomes are the Client’s responsibility.